FAQs

General - Do I need to create an account?+

When purchasing premade stream overlays & Twitch overlays from our GETREKT Elements store, we recommend creating an account.

Your account home page will contain your orders for immediate download should you lose your purchase email.

If you are using our GETREKT Labs custom stream overlays services - your project will be kept up to date in your account.

You can create an account HERE.

General - How do I create an account?+

Creating an account is a simple sign up with an email address, you can do this HERE.

Make sure to sign up as an email subscriber to be kept up to date with exclusive news, releases, sales, competitions & more.

General - Which platforms are supported?+

GETREKT stream overlays & Twitch overlays are created to be used with Streamlabs, StreamElements & OBS - & are suitable for Twitch, YouTube, Facebook, Kick & major platforms.

General - Which streamers and agencies have you worked with?+

The GETREKT Team has worked with hundreds of streamers & content creators, as well as some of the biggest agencies & publishers across the globe.

GETREKT Elements has supplied thousands of streamers & creators with our highest quality premade stream overlays & Twitch overlays.

GETREKT Labs has worked with some of the biggest names in streaming to create custom stream overlays - and some of the largest publishers, agencies & brands across the globe to create live stream campaigns for engagement across Twitch & other platforms. You can see our custom projects in our Portfolio

General - How can I pay for my stream overlays?+

We accept all major debit & credit cards including American Express, Via & Mastercard - plus PayPal, Google Pay & Apple Pay.

General - I'm having trouble setting up my stream overlay package. Where do I get help?+

All of our GETREKT Elements stream overlays & stream overlay packages come with 1-click set-up for Streamlabs, StreamElements & OBS.

If you are struggling with getting set up, head to the Guides page for video & written guides, or join our Discord for direct support from the GETREKT team.

General - How do I get in touch with GETREKT?+

You can contact the GETREKT team by email via orders@getrektlabs.com, Discord & social media.

General - Do you have a Discord?+

Our Elements Community Discord features streaming news, stream guides, new stream overlays & Twitch overlays releases, & support from the GETREKT team for setup. You can join our growing community HERE.

General - Where can I find GETREKT on social media?+

You can find GETREKT on the major social media platforms! We share streaming news, stream overlay competitions, custom stream overlay premieres, tips & tricks for streamers, setup guides, & streamer education.

X (Twitter)
Instagram
TikTok
YouTube
Facebook
Discord
LinkedIn

General - Where can I get help with a Throne or Humble Bundle order?+

We can only discuss refunds if the order has been placed directly through our checkout system.

For Throne orders and refunds: please contact Throne directly.

For Humble Bundle orders and refunds: Please make sure to enter the codes individually for each stream pack. If you have an issue with redeeming a code used during checkout on the GETREKT website, please get in touch. If it is for anything else, please contact Humble Bundle directly.

If you are unsure, you can contact the team by email via orders@getrektlabs.com, Discord or social media and we will endeavour to resolve the issue.

Elements - Can I cancel an order from the Elements store?+

Due to the nature of our Elements stream overlays & Twitch overlays being a direct digital download that is instantly available, you cannot cancel your order.

Cancellation is only accepted in very special circumstances, so please get in touch by email via orders@getrektlabs.com, Discord or social media.

Elements - Am I able to get a refund for Elements Store items?+

All our Elements store stream overlays & assets are digital products. Due to the nature of digital products, you are not entitled to a refund unless the product is faulty.

If this is the case, please get in touch by email via orders@getrektlabs.com, Discord or social media & the team will endeavour to resolve the issue.

Elements - I haven't received my downloads, what can I do?+

You will be prompted to download directly after your purchase from our website. Your order will also be sent to you via email, please click the download button next to each product to download it. If you did not receive your email, please check your spam and other inboxes.

If you purchased your Elements order via PayPal, Apple Pay or Google Pay - please check the email you used to sign into that account as well.

If you created an account on the GETREKT website, please check your account homepage for your existing purchases, as they will be available as a direct download.

If you are unable to locate your download in any of these areas, please get in touch with the team by email via orders@getrektlabs.com, Discord or social media.

Elements - Do you take theme requests for Elements stream overlay packages?+

We do! We're always looking for suggestions for new themes and overlays. If you join our Discord and post in #store-feedback, the team review these ideas frequently.

Elements - Can I edit my Elements stream overlays?+

Many of our Elements stream overlays come with editable options, please check the specific product page for the options available to that product.

If you do not have Photoshop to edit PSDs with, there are free options out there that are compatible with the file type - such as GIMP & Photopea.

If you need further support, please join our Discord!

Elements - Which languages are supported for Elements store stream overlays?+

Our Elements stream overlays & Twitch overlays are created with English(US) as their primary language.

Please check the individual product pages to see the editable options. Due to the way they are created & the custom plugins used, some animated files will not be available for editing, so please check the pages before purchasing.

Elements - Can I ask you to make custom edits to my Elements store stream overlays?+

Our premade Elements store stream overlays & Twitch overlays are not something we offer custom edits to.

However all Elements products come with editable options listed on their product pages, & we provide guides in our Guides section of the website on how to edit these files.

Elements - I don't have an account, how do I access my purchases?+

We would always recommend creating an account so that your purchases are all in one place for easy downloading. You can also access your downloads from your purchase email. If you do not have an account and cannot locate your email, please get in touch with the team by email via orders@getrektlabs.com, Discord or social media.

Labs - How do I start a custom stream overlays project?+

Creators & Streamers: For information about our custom projects, head over to our Labs page. You can also get in touch with the team here

Brands & Agencies: Please get in touch with the team by email via orders@getrektlabs.com.

Labs - Where can I see your existing work?+

We have worked with hundreds of streamers, creators, brands and agencies on their custom stream overlays and custom stream projects!

Head to our Portfolio to see our existing work in action!

Labs - How much does a custom stream overlays package cost?+

Every GETREKT Labs custom stream overlays project is different! Our work ranges from purpose built 3D environments & interactive Twitch scenes created in Unreal Engine, all the way through to stream transitions and custom built widgets. This makes it very difficult to give a general price as every project is bespoke to client specifications.

Once your project is picked up by our team, we would create an accurate quote for you. Please get in touch with the team by email via orders@getrektlabs.com to discuss custom projects as a creator, streamer, agency or brand.

Labs - How long will I have to wait to start my custom stream overlays project?+

For our custom stream overlay projects, every project is different! So our project wait times are variable. However, you will be given a timeframe during your project booking process.

We will make sure that the timeline is clear before you commit to booking!

Labs - How long will it take to complete my custom stream overlays project?+

The amount of time your Labs project for custom stream overlays takes to complete, depends on the items being designed and created by our design team.

Prior to confirming your booking, along with the timetable for a starting date, we will set expectations for how long the project will take to complete.

Labs - Can I cancel my Labs custom stream overlays project?+

Prior to confirming your booking - yes! If you decide not to go ahead and you have not paid your deposit for your custom stream overlays project with Labs, there will be no fee for cancellation.

If you have confirmed your booking & paid your deposit, your deposit is non refundable. This, along with our other terms, will be given to you on deposit request & are also available on our website here.