FAQs

Account

Do I need to create an account?

When purchasing premade stream overlays & Twitch overlays from our GETREKT Elements store, we recommend creating an account.

Your account home page will contain your orders for immediate download should you lose your purchase email.

If you are using our GETREKT Labs custom stream overlays services - your project will be kept up to date in your account.

You can create an account HERE.

How do I create an account?

Creating an account is a simple sign up with an email address, you can do this HERE.

Make sure to sign up as an email subscriber to be kept up to date with exclusive news, releases, sales, competitions & more.

I don't have an account, how do I access my purchases?

We would always recommend creating an account so that your purchases are all in one place for easy downloading. You can also access your downloads from your purchase email that you receive after buying.

If you do not have an account and cannot locate your email, please get in touch with the team HERE.

Payment & Refunds

How can I pay for my stream overlays?

We accept all major debit & credit cards including American Express, Via & Mastercard - plus PayPal, Google Pay & Apple Pay.

Can I cancel an order from the Elements store?

Due to the nature of our Elements stream overlays & Twitch overlays being a direct digital download that is instantly available, you cannot cancel your order.

Cancellation is only accepted in very special circumstances, so please get in touch HERE.

Am I able to get a refund for Elements store items?

All our Elements store stream overlays & assets are digital products. Due to the nature of digital products, you are not entitled to a refund unless the product is faulty.

If this is the case, please get in touch HERE the team will endeavour to resolve the issue.

How do I get help for an accidental purchase?

All our Elements store stream overlays & assets are digital products. Due to the nature of digital products, you are not entitled to a refund unless the product is faulty or in special circumstances. If this is the case, please get in touch HERE.

Downloads & Setup

How do I download my stream overlays?

Your order purchase confirmation will be sent to you via email, please click the download button next to each product to download it. If you did not receive your email, please check your spam and other inboxes. If you purchased your Elements order via PayPal, Apple Pay or Google Pay it will go to that email address.

If you were signed into your GETREKT website account before purchasing, please check your account homepage for your existing purchases, as they will be available as a direct download.

If you want to create an account after purchasing, you must use the same email address as the one you used at checkout. If you are unsure of which email you used at checkout, it will be the one your purchase confirmation email is sent to.

If you are unable to locate your download in any of these areas, please get in touch with the team HERE.

Where can I get help to set up my stream overlays?

All of our GETREKT Elements stream overlays & stream overlay packages come with 1-click set-up for Streamlabs, StreamElements & OBS.

If you are struggling with getting set up, head to the Guides page for video & written guides, or join our Discord for direct support from the GETREKT team.

Can I change the colors of my stream overlays?

Please check our FAQs and the individual product page for information on editing Elements stream overlays. We have a guide that explains how to use LUTs in OBS and Streamlabs to make color changes to your overlays

Elements Premade Stream Overlays

Which platforms are supported?

GETREKT stream overlays & Twitch overlays are created to be used with Streamlabs, StreamElements & OBS - & are suitable for Twitch, YouTube, Facebook, Kick & major platforms. For details specific to the product, please refer to the product page.

Can I edit my stream Elements stream overlays?

Many of our Elements stream overlays come with editable options, please check the specific product page for the options available to that product. If you are unsure, please get in touch before purchasing.

If you do not have Photoshop to edit PSDs with, there are free options out there that are compatible with the file type - such as GIMP & Photopea. See our guide 'How To Customize Your Twitch Panels' for editing PSDs with Photoshop, GIMP & Photopea. 

If you need further support, please join our Discord!

Do you take theme requests?

We do! We're always looking for suggestions for new themes and overlays. If you join our Discord and post in #store-feedback, the team review these ideas frequently.

What languages are supported for Elements stream overlays?

Our Elements stream overlays & Twitch overlays are created with English(US) as their primary language.

Please check the individual product pages to see the editable options. Due to the way they are created & the custom plugins used, some animated files will not be available for editing, so please check the pages before purchasing, or get in touch if you are unsure.

Can I request custom edits to Elements premade overlays?

Our premade Elements store stream overlays & Twitch overlays are not something we offer custom edits to.

However all Elements products come with editable options listed on their product pages, & we provide guides in our Guides section of the website on how to edit these files.

What files are included in an Elements stream overlays purchase?

All files included in your purchase are listed on the product page. If a file is not mentioned, it is not included. If you are unsure, please get in touch before purchasing. We do not supply After Effects files. 

Labs Custom Stream Overlays & Custom Projects

Which brands and streamers have you worked with?

The GETREKT Team has worked with hundreds of streamers & content creators, as well as some of the biggest agencies & publishers across the globe.

GETREKT Labs have created custom projects for some of the biggest names in streaming, as well as some of the largest publishers, agencies & brands across the globe to create live stream campaigns for engagement across Twitch & other platforms. You can see our custom projects in our Portfolio

How do I start a custom project?

Creators & Streamers: For information about our custom projects, head over to our Labs page. You can also get in touch with the team HERE.

Brands & Agencies: Please get in touch with the team HERE.

Where can I see your existing work?

We have worked with hundreds of streamers, creators, brands and agencies on their custom stream overlays and custom stream projects!

Head to our Portfolio to see our existing work in action!

How much does a custom project cost?

Every GETREKT Labs custom stream overlays project is different! Our work ranges from purpose built 3D environments & interactive Twitch scenes created in Unreal Engine, all the way through to stream transitions and custom built widgets. This makes it very difficult to give a general price as every project is bespoke to client specifications.

Once your project is picked up by our team, we would create an accurate quote for you. Please get in touch with the team HERE to discuss custom projects as a creator, streamer, agency or brand.

How long will I have to wait for start my custom project?

For our custom stream overlay projects, every project is different! So our project wait times are variable. However, you will be given a timeframe during your project booking process.

We will make sure that the timeline is clear before you commit to booking!

How long does it take to complete a custom projects?

The amount of time your Labs project for custom stream overlays takes to complete, depends on the items being designed and created by our design team.

Prior to confirming your booking, along with the timetable for a starting date, we will set expectations for how long the project will take to complete.

Can I cancel a custom project?

Prior to confirming your booking - yes! If you decide not to go ahead and you have not paid your deposit for your custom stream overlays project with Labs, there will be no fee for cancellation.

If you have confirmed your booking & paid your deposit, your deposit is non refundable. This, along with our other terms, will be given to you on deposit request & are also available on our website here.

Humble Bundle

How do I redeem a Humble Bundle code?

If you have a deal that is more than one pack - they must be redeemed separately. Please add a pack, take to checkout and enter the code for that pack. This will zero the amount. 

How do I set up my Humble Bundle stream pack?

You will be sent an email after checkout out in the store with all our setup guides. You can also find them HERE.

How do I get a refund on my Humble Bundle code?

If you have accidentally been charged on the GETREKT store, please get in touch HERE. 

If you would like to refund a pack that has not been redeemed on our store, you will need to contact Humble Bundle directly.

Where do I get help with an issue to do with my Humble Bundle pack?

We can only discuss refunds if the order has been placed directly through our checkout system.

For Humble Bundle orders and refunds: Please make sure to enter the codes individually for each stream pack. If you have an issue with redeeming a code used during checkout on the GETREKT website, please get in touch. If it is for anything else, please contact Humble Bundle directly.

If you are unsure, you can contact the GETREKT team HERE.

Throne

Where can I get help with a Throne order?

We can only discuss refunds if the order has been placed directly through our checkout system.

For Throne orders and refunds: please contact Throne directly.

If you are unsure, you can contact the GETREKT team HERE.

How do I set up my Throne stream pack?

You will be sent an email after checkout out in the store with all our setup guides. You can also find them HERE.

Contact

How do I get in touch with GETREKT?

You can contact the GETREKT team HERE.

Do you have a Discord?

Our Elements Community Discord features streaming news, stream guides, new stream overlays & Twitch overlays releases, & support from the GETREKT team for setup. You can join our growing community HERE.

Where can I find GETREKT on social media?

You can find GETREKT on the major social media platforms! We share streaming news, stream overlay competitions, custom stream overlay premieres, tips for streamers, and setup guides.

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