Terms & Conditions
1. WHO WE ARE
These Terms are issued by Pyra Limited trading as GETREKT Labs, a company registered in England and Wales under company number 10709425 with its registered office at 45-47 Cheapside, Spennymoor, England, DL16 6QF. VAT number 454290785.
References to “we”, “us” and “our” mean GETREKT Labs.
References to “you” mean the customer purchasing products or services.
These Terms govern:
• Digital products sold via GETREKT Elements
• Creative, technical and campaign services provided by GETREKT Labs
• Licensed software and hosted overlay systems
If a signed agreement exists between us and you, that agreement prevails in the event of conflict.
2. SCOPE
These Terms apply to:
• Downloadable overlays, templates, assets, software and digital content
• Campaign systems and interactive tools
• Hosted overlays and technology
• Custom creative and development services
• Licensed tools for defined campaign periods
You may purchase as either:
• A Consumer acting outside of business purposes
• A Business Customer acting in the course of business
Most services are intended for business use.
3. FORMATION OF CONTRACT
Digital Products:
A contract is formed when payment is completed and download access is provided.
Services:
A contract is formed when we confirm acceptance of a proposal, statement of work or campaign brief in writing, or when work begins following written approval.
4. DIGITAL PRODUCTS – LICENCE
All digital products remain our intellectual property.
Upon purchase, you are granted a non-exclusive, non-transferable, non-sublicensable licence to use the product for your own content creation and monetised streaming activities.
You may:
• Use on any streaming or digital platform you own or control
• Monetise streams or content incorporating the product
• Edit text, colours and configurable fields where functionality allows
You may not:
• Resell or redistribute the product or source files
• Share files publicly or privately
• Sub-license the product
• Reverse engineer or extract core design elements
• Remove branding where not permitted
• Offer the product as part of a competing product or service
The licence automatically terminates upon breach.
5. DIGITAL REFUNDS AND CANCELLATION
Consumers normally have a 14-day cooling-off period under UK law.
By completing your purchase, you expressly request immediate delivery of digital content and acknowledge that your right to cancel is lost once access to the digital content begins.
Once download access has been granted, refunds are not automatic.
We may issue refunds at our discretion in cases including:
• Accidental duplicate purchases
• Technical defects or errors in files
• Delivery failures
Compatibility misunderstandings do not qualify for refunds where requirements were stated prior to purchase.
Business Customers are not entitled to statutory cancellation rights.
6. SERVICES AND CAMPAIGN WORK
Services are delivered in accordance with agreed proposals, briefs or written confirmations.
We will provide services using reasonable care and skill.
We do not guarantee:
• Viewer numbers
• Engagement metrics
• Adoption targets
• Platform performance outcomes
Where reporting is provided, it reflects engagement data generated by our tools and/or third-party platforms and is subject to platform accuracy.
Where campaign mechanics involve prize draws, giveaways or rewards, GETREKT Labs acts solely as a technical service provider unless expressly agreed otherwise. Responsibility for compliance with applicable promotional laws, eligibility rules and prize fulfilment rests with the relevant client or creator.
7. HOSTED OVERLAYS AND LICENSED SOFTWARE
Where overlays or campaign systems are hosted on our servers:
• We use reasonable efforts to maintain uptime
• Uptime may depend on third-party infrastructure including hosting providers and CDN services
• We are not liable for outages caused by third-party providers
Where software is licensed for defined campaign periods:
• Licence duration is limited to the agreed campaign term
• Support is provided during the agreed period only
• Extended maintenance may require additional fees
Functionality dependent on Twitch APIs, game APIs or other third-party systems is subject to those systems remaining operational and unchanged.
8. FEES AND PAYMENT
Digital Products:
Payment is due immediately at checkout.
Services:
• Invoices are issued per agreed milestones or schedules
• Standard payment terms are 30 days net from invoice date unless otherwise agreed
We may:
• Suspend work for overdue invoices
• Charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998
• Recover reasonable debt recovery costs
Intellectual property licences transfer only upon full payment of all sums due.
9. INTELLECTUAL PROPERTY – BESPOKE WORK
Unless otherwise agreed in writing:
• You own final deliverables upon full payment
• We retain ownership of underlying tools, systems, frameworks, methods and pre-existing intellectual property
• We may reuse underlying systems and non-client-specific components in future work
Where NDAs restrict disclosure, confidentiality obligations apply.
Portfolio use is permitted unless contractually prohibited.
10. WHITE LABEL AND AGENCY USE
Where tools are provided for white label use:
• Licence scope is defined by agreement
• You may present the tools under your brand where agreed
• All underlying IP remains ours unless expressly transferred
11. SUBCONTRACTORS
We may use subcontractors or contractors, including offshore contractors, to perform services.
We remain responsible for performance of services in accordance with these Terms.
12. CLIENT RESPONSIBILITIES
You must:
• Provide timely approvals and materials
• Ensure you hold rights to assets supplied
• Comply with third-party platform terms
We are not liable for delays caused by late client input.
You indemnify us against claims arising from materials you provide.
13. WARRANTIES
Services are provided with reasonable care and skill.
Digital products and software are provided as-is to the extent permitted by law.
All other warranties are excluded.
14. LIMITATION OF LIABILITY
Nothing limits liability for:
• Death or personal injury caused by negligence
• Fraud
• Statutory consumer rights
For Business Customers:
Our total aggregate liability is limited to the total fees paid in the 12 months preceding the claim.
We are not liable for:
• Loss of profits
• Loss of business
• Loss of revenue
• Indirect or consequential losses
15. CONFIDENTIALITY
Each party must keep confidential information secure and not disclose it except as required to perform services.
Where a separate NDA is signed, its terms apply.
16. TERMINATION
Either party may terminate for material breach not remedied within 14 days of notice.
Upon termination:
• Outstanding invoices become immediately due
• Licences terminate where payments remain outstanding
17. DATA PROTECTION
We process personal data in accordance with UK GDPR and our Privacy Policy.
18. FORCE MAJEURE
We are not liable for delays or failure caused by events outside our reasonable control.
19. NO PARTNERSHIP OR AGENCY
Nothing in these Terms creates a partnership, joint venture or agency relationship between the parties. Neither party has authority to bind the other except as expressly agreed in writing.
20. DISPUTE RESOLUTION
Parties agree to attempt good faith resolution between senior representatives for 14 days before formal proceedings.
The courts of England and Wales have exclusive jurisdiction.
21. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
